Zendesk appoints new chief people and diversity officer

Zendesk Caroline JessenSoftware-as-a-service firm Zendesk has appointed Caroline Jessen chief people and diversity officer as of this month.

Based in San Francisco, Jessen will oversee diversity, equity and inclusion, people operations, total reward, talent and organisational development, workforce and workplace strategy, and talent acquisition.

Jessen has more than 20 years of experience leading people teams in Europe and globally at Cisco and IBM. She has worked at Zendesk for two years leading its people partners function, and played a vital role in honing its focus on people as the foundation of its strategy.

Jessen said: “We value the unique perspectives and contributions of all, and seek to create a community of belonging. Critically, and particularly in a time when there are emotionally complex world events occurring, our employees’ wellbeing and sense of belonging are of the utmost importance. We want to continue to create open and transparent communication channels to foster dialogue and engage with them so we understand their experience and how we can positively influence and nurture that experience every day.”