What is employee experience? Is it just a HR buzzword? What’s the difference?

Not everyone is entirely clear on the difference between employee experience and employee engagement. While both are important, there are certainly notable differences between the two and it’s necessary to address this distinction.

“Employee engagement is a workplace approach resulting in the right conditions for all members of an organisation to give of their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, with an enhanced sense of their own well-being.”

In contrast to employee engagement, employee experience (EX) extends the approach to consider engagement at all touch points throughout the employee lifecycle from the employee’s perspective. It encompasses the physical, technological and cultural environment of a business.

In other words, employee experience is an employee-centric way of thinking about the organisation. When decisions are made with the experience of employees in mind, HR executives and business leaders ask “how will our people perceive this?” and “What impression are we giving our people if we act this way?”

It takes into consideration how employees see, hear, believe and feel about all aspects of their employment. These aspects stretch from the recruitment process,  through to their last day at your company. This is why, creating the right culture in the workplace is so important.

             3 Tips on establishing the right culture
  1. Deliver useful and fun workshops for staff either on-site or virtually. These workshops are cost effective, interactive, educational, informative and can improve the health and wellbeing of your staff tremendously.
  2. Offer them YFN subscription – a platform where staff can exercise together remotely, from home.
  3. Encourage people to keep active even when working from home. Offer walking meetings, launch health initiatives, and keep physical and mental health in the forefront of your employees’ mind