Listen: Connaught Care Collection’s total reward approach sees its benefits package closely weaved into talent attraction and its employee experience. In this episode of the Employee Benefits podcast, Laurence Feather, head of people, explains how, as a luxury care home provider, it is essential that the outward brand of the organisation is reflected on the inside; if its people are delivering a luxury experience to residents and their family, it is only right that they feel part of something special too and receive the same level of care and attention.
Feather explains how providing a benefits package that supports employees’ financial, physical and mental wellbeing is an essential part of its people strategy.
At a glance
Connaught Care Collection is a luxury care home provider. It has 433 employees and its typical job roles include care assistants, bistro assistants, chefs, personal trainers, physios, hairdressers, events assistants, and maintenance managers. It has been in operation for around two and a half years, so the average length of service so far is one year and two months. The average age of staff is 39.5 years old.
What are the primary business objectives that impact on benefits for the coming year?
- Occupancy and the average weekly fee that the residents pay. “The CEO is very clear that the more money we have, the more we can invest in our people; without our people, we have nothing,” says Feather.
Career history
Laurence Feather joined Connaught Care in February 2025. He has previously held positions including HR administration, people advisor, HR business partner, HR manager, people experience manager, and now head of people.
Throughout his career, he is proud of the work he has put in to winning awards. ”I’ve won a few in-company awards around innovation and recently I’ve been nominated for a national award for learning and development, as well as another award for wellbeing innovation,” he says.
