The Federation of Small Businesses (FSB) has appointed Lisa Nicol to the newly created role of director of human resources and organisational development.
Nicol will be responsible for shaping FSB’s new people strategy and employee experience plan, overseeing a workforce of 198 employees across multiple UK sites. She will replace former HR director Samantha Bonser, who left FSB in March after 12 years at the organisation.
She has previously held leadership roles at Concentrix, Webhelp UK and Serco, and has also been a senior partner at Gobeyond Consulting.
Nicol said: “HR leaders have a significant responsibility in shaping people’s day-to-day experiences at work. My goal is to cultivate a workplace culture that is as positive and supportive as possible, ensuring employees feel valued and engaged. Ultimately, a strong employee experience directly contributes to business success. FSB is the UK’s membership organisation for small businesses and the self-employed, and I’m excited to use my expertise to strengthen our employee culture, ensuring we continue delivering crucial support to our members.”
Julie Lilley, chief executive officer at FSB, added: “A successful business is built on its people. With trends such as increased digitisation, AI-driven solutions, and greater flexibility in working arrangements, employee expectations are shifting rapidly. Organisations that prioritise workplace culture and employee wellbeing are best positioned to attract and retain top talent. I’m delighted to welcome Lisa at this pivotal time as we continue driving positive cultural change within FSB.”
