By Catrin Lewis, Head of Global Engagement
When I first started my role in Internal Communications I decided to take advantage of our great book benefit and invest some time in a book called “The Credible Company” by Roger D’Aprix. I’d recommend it to anyone in the communications business and we’ve got some other great titles on our Rebel Bookstore.
One of the most memorable stories included in the book is from Xerox back in the 1960s. Poor planning and a total lack of open and honest communication led to a total nightmare situation.
Rather than employees finding out about changes to the business through internal communication channels, they found out in the local newspaper.
Click here to read more about how a poor communication strategy can affect employees and their trust in their employer.