Mears is a leading housing and care provider in the UK, and employs a diverse workforce of 6,500 employees, roughly 75% of which are frontline staff that don’t often work at a computer. Because of this, its HR team was looking for an employee rewards system that would strengthen internal communications and connect its entire workforce, no matter which department they worked in.
There was very low uptake with existing programmes, and the organisation struggled to communicate with employees because of the lack of a centralised platform. Mears needed a platform that was effectively a one-stop shop, making it as easy as possible to browse all of its initiatives, share company-wide communications and complete key processes with ease.
Mears quickly made it clear that achieving genuine two-way internal communications was a crucial priority for the business, and worked with Reward Gateway to create two custom content portals on the ‘Mears Connect’ platform – ‘Company News’ for informational pieces and ‘My Community’ for employee contributions.
Click here to find out how they achieved their engagement goals.