As providers, we can, and should, help by giving employers a variety of methods to communicate with staff.
For example, we provide an employer toolkit that includes bespoke posters and a short animation explaining the basics about auto-enrolment, using simple, engaging everyday language. Some of our customers have a significant proportion of their workforce (up to 30%) where English is not the first language.
To help with this challenge, we have translated key pages of our website into 55 languages using human, rather than machine, translators.
Auto-enrolment can be confusing enough, let alone if English is not your first language.
Jamie Fiveash is director of customer solutions at B&CE, provider of The People’s Pension
