Almost two-thirds (61%) of employees feel satisfied with their benefits offering, compared to 66% in 2024, according to research by consultancy Willis Towers Watson (WTW).
Its EX Intelligence report found there has been a rise in the number of employees that say they feel well informed about their organisation’s benefits, however satisfaction around benefits has declined.
The research revealed that 84% of employee respondents feel well informed about their organisation’s benefits, up from 77% in 2024.
It also showed that some organisations are recalibrating their approach to reward. While confidence in pay-for-performance alignment is low, just 41% of employees said they feel that pay is aligned with reward.
Furthermore, two-thirds (66%) of employee respondents are satisfied with the non-monetary benefits on offer, compared to 61% in 2024.
Gaby Joyner, head of employee experience, Europe at WTW, said: “Employees may better understand their benefits, but that doesn’t mean those benefits are truly serving them. Forward-thinking total reward leaders aren’t just tracking usage, they’re listening.
“They’re uncovering which benefits drive satisfaction and retention, often without increasing spend. Employers need to rethink their investments, by using the same budget with a smarter impact. Finding the balance between financial and non-financial rewards positions organisations to outperform peers on engagement, retention and results.”
