Southwark Council has introduced improved digital pension services for its employees.
The new provision will allow pension scheme members to manage their pension and personal information, view communications and track progress on their case at any point during the day. They will benefit from being able to have more control over their retirement, and will have access to information and services, such as changing their bank details or requesting a statement.
The platform, implemented in partnership with global software business Civica as part of a new five-year £1.5 million contract, also allows the employer to view information and submit data securely and efficiently.
According to Southwark Council, the new services will help meet the Southwark Pension Fund’s goal to increase operational efficiency, and will boost digital engagement and communication with fund members and employers.
In addition, the organisation has implemented a new pensioner's payroll as part of its services in order to ensure data accuracy and to remove pressure from its own payroll systems.
Peter Hughes, deputy pensions manager at Southwark Council, said the provision will give the organisation "all the tools to provide a much-improved service to our members, employers and stakeholders" .
He added: "The platform will help futureproof our digital systems and we will also benefit from longer-term cost savings of around 40% in cloud deployment and support.”
