Overcoming the challenge of communicating with a dispersed workforce

Whether employees were working on-site or remotely following the start of COVID-19, companies were in need of better strategies for communicating with, connecting and recognising their employees. While many businesses struggled, some used this challenging time as an opportunity to grow connections amongst their dispersed work forces.

At the start of the pandemic, Thames Water, a utilities company and Reward Gateway client with 6,500 employees, had a mix of on-site and remote workers. Thames Water has been a Reward Gateway client for a decade, and has used its employee engagement platform to connect and engage its employees through well-being, recognition, communications and discounts.

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When the COVID-19 pandemic started to affect Thames employees, the business turned to its platform to get out critical messages to its large workforce around any changes to its essential service of providing clean water to its customers.

Click here to discover how Thames Water navigated connections among a mix of on-site and remote workers.