Consultancy and engineering services group Mouchel ensures that its benefits package remains competive through effective provider management.
Kate Moore, benefit adviser, says: “We use Thomsons Online Benefits for our risk and healthcare brokerage, as well as for sourcing new benefits, carrying out a voluntary benefits review at renewal, and updating us on changes to legislation.”
The company, which has 9,000 employees, also communicates with providers directly. “We have liaised directly with our providers as we have good historic relationships with them,” says Moore. “Most of our voluntary and company-funded benefit providers are happy to attend any benefit roadshows we run.”
She says brokers are a boon at renewal and when launching new benefits packages. “Brokers are in a key position within the market for new benefits and to arrange competitive premiums. They have experience of what benefits and arrangements will and will not work.”
Mouchel’s procurement department is setting up service-level agreements for its brokers. “Timelines for delivery at implementation and throughout the year are a must for SLAs, as well as expectations around how you expect a broker to manage benefits throughout the year,” says Moore. “Failure to deliver will affect annual renewal and have cost [implications].”
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