Customer ratings and reviews are accepted as valuable data sources for improving business performance. But what about internal company feedback? Not the appraisals handed out by managers to their direct reports, but upward feedback from employee to manager?
Honest two-way communications with managers help employees feel engaged and motivated. But they must be empowered to express themselves. And managers should be trained to accept feedback, whether good or bad. To ensure employees are candid, the HR department has a critical role to play, in terms of education, training, and tools.
So, how should this feedback be supplied? Annual surveys are not enough. Employee voice solutions such as always-on feedback channels are ideal for creating safe spaces.
Failure to give employees the opportunity to share their thoughts and feelings means valuable suggestions and actionable insights may be lost to the company.
Click here for best practice tips on developing a successful feedback culture within your organisation.