Ashford and St Peter’s Hospitals launches reward, recognition and retail discounts


Surrey-based NHS foundation trust Ashford and St Peter’s Hospitals has launched a new reward, recognition and employee discount programme for its 3,300 staff.

The programme, provided by Each Person, was initially introduced in March 2019 in order to provide employees with an accessible scheme offering a range of valuable benefits; this forms part of the organisation’s work to refresh its recognition and engagement strategy.

Karen Archer-Burton, assistant director of HR, learning and organisational development at Ashford and St Peter’s Hospitals, said: “It is the passion and expertise of our employees that has ensured that the hospital has recently retained its rating of ‘good’ by the Care Quality Commission (CQC). To ensure that we attract and retain the very best talent, it is vital that each and every employee feels valued.”

The Each Person platform allows for teams and individuals to be recognised for meeting objectives or demonstrating behaviours that align with business values.

Managers are able to send digital e-cards to employees or departments to provide a non-financial acknowledgement; they can also attach an e-points currency value to the e-card.

These e-points can be used to purchase gifts and experiences from numerous retailers via the Each Person platform.

The new programme further enables employees to receive discounts between 10% and 15% at online retailers such as Amazon, Argos and John Lewis.

The launch of the platform was communicated to employees using e-cards and printed marketing materials such as posters and leaflets, and via in-house briefings and management cascades.

The e-points currency can also be accrued outside of the workplace. Staff can top up their e-points by shopping online, playing games and inviting friends to join; the currency can also be purchased online and gifted to others.

Archer-Burton added: “Historically, our recognition and reward scheme was relatively ad-hoc and informal. After thorough research, Each Person provided us with the ideal solution that offers the flexibility to align recognition and rewards to our core [organisational] values and goals.”