ServiceNow hires Jacqui Canney as CPO

Digital workflow company ServiceNow has named Jacqui Canney its new chief people officer (CPO) where she will be responsible for talent strategy, including employee experience, rewards, attraction, retention, development and diversity and inclusion.

In addition to leading the organisation’s global talent strategies, Canney is also tasked with providing strong thought leadership for ServiceNow customers. She will help them understand how the Now Platform and the company’s employee workflow products can create positive staff experiences which can keep hybrid workforces engaged and productive.

Canney joins ServiceNow from creative transformation company WPP, where she served as global CPO, overseeing people, talent, rewards, recruiting and leadership development strategies for more than 100,000 employees.

Previous posts held by Canney include CPO at Walmart, and global human resources senior executive at Accenture, where she built a 25‑year career during which the company’s workforce grew from 21,000 to more than 300,000 employees.

Welcoming Canney to her new post, ServiceNow CEO Bill McDermott said: “For three decades, Jacqui has been at the forefront of solving complex problems at scale across industries from retail to professional services, uniquely blending first‑class business strategy with forward‑thinking creativity.

“Talent is the heart of every great company. Winning as a team with the world’s best talent is the heart of ServiceNow. Jacqui will be an incredible asset.”

Canney said she was excited to join the business, explaining the organisation’s unmatched platform and product innovation, talented people and culture is incredibly compelling.

She added: “I could not be more excited to join the team and help ServiceNow continue to make the world work better for people.”

ServiceNow, which employs more than 1,400 staff, is one of Fortune’s “100 Best Companies to Work For” in 2021, and was recently named to Glassdoor’s Top CEOs 2021 list.