Mastercard has recruited Susan Muigai as its new chief people officer, effective 7 April.
Michael Fraccaro, the current chief people officer, will serve as an advisor until his departure at the end of the year.
Muigai will lead Mastercard’s human resources strategy and function, focusing on all aspects of the organisation, including culture, learning and development, talent acquisition and engagement, compensation, and benefits. She will report to chief executive officer Michael Miebach and will be part of the executive leadership team.
She will join from TransUnion, where she has served as executive vice president, chief human resources officer since 2021. Muigai was responsible for leading TransUnion’s human resource strategy and function, and implementing a high-performance culture to help it achieve its vision and strategy. She previously spent 16 years at Walmart and held various senior roles across the US, Canada, and India.
Muigai said: “I’m excited to join the Mastercard team and look forward to building on the strong platform of talent and fostering a culture that enables its people and business to thrive.”
Miebach added: “I’m thrilled to welcome Susan to Mastercard. Her extensive background and global experience in HR strategy, human capital management, and organisational leadership make her an invaluable addition as we continue to empower people and power economies. Michael has been a critical partner, I’m truly grateful for his countless contributions, unwavering partnership, and steadfast support of all of our people. Michael’s people-first mindset has been instrumental in evolving our culture and establishing Mastercard as one of the best places to work.”
Fraccaro said: “Michael’s people-first mindset has been instrumental in evolving our culture and establishing Mastercard as one of the best places to work. We wish him all the best as he transitions into this next phase.”
