All Communication articles – Page 2
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AnalysisHow employee feedback can inform a benefits strategy
Need to know:When gathering feedback, striking a balance between anonymity and usefulness of the data is key, as is being transparent with how this balance is achieved with employees.Whichever feedback method is used, questions must reflect the workforce, based on all segments of the demographic, but also on their working ...
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Case StudiesAster Group ensures its benefits align with employees' needs
Housing association Aster Group employs more than 1,900 people across a range of roles including development, planning, marketing, customer liaison and sales. The organisation uses focus groups, anonymous feedback and regular pulse surveys to ensure that its benefits scheme applies to everyone.Lyndsay Nickerson, transformation director, people and communications, says: “While ...
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OpinionLovewell's logic: It's good to talk
When was the last time you spoke to each member of your team? And how about colleagues from other departments across the business?This week, it was really brought home to me how easy it is to feel that you have been in touch with colleagues and friends, without actually speaking ...
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AnalysisWhat role does ChatGPT have to play in benefits communication?
Need to know:Artifical intelligence (AI) systems like ChatGPT can automate and streamline processes, freeing up HR and leadership time for more nuanced and creative tasks.Benefits communications can be personalised, and their delivery optimised for each individual employee, to have a the best possible impact.Employers must be careful with sensitive data, ...
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Case StudiesRicoh readies itself for next generation of workplace AI
In June 2019, document services, consulting, software and hardware business Ricoh placed itself at the vanguard among employers, introducing financial wellbeing artificial intelligence (AI) chatbot MyEva to its approximately 2,000 UK employees.In the years since, the organisation has seen registration for the service increase from 19% to 46%, highlighting employees’ ...
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ArticleEXCLUSIVE: 70% struggle to keep wellbeing communication relevant
EXCLUSIVE: Seven in 10 (70%) large employers find it difficult to ensure health and wellbeing support communication is always relevant to employees, according to Towergate Health and Protection research.The research, which comprised responses from 500 HR decision-makers, found that the figure dropped to 50% among small to medium enterprises (SMEs).Overall, ...
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ArticleRoscommon County Council introduces internal communication app
Roscommon County Council has launched its internal communication application called RosComms in order to improve connection and engagement between all members of staff.The Irish council has 481 employees working across multiple locations, with some having no regular access to emails. It worked with technology firm Thrive to create the app ...
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ArticleConfessions of a benefits manager: Candid attends team planning meetings.
Big Bad Boss has had something of a promotion; he is now responsible for talent acquisition, as well as reward and HR data. The intention, of course, is that we will all work more closely together in these crazy inflationary times. The reality is rather different.Big Bad Boss has decided ...
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ArticleOlaplex takes hair care digital with AI employee
Something for the weekend: Have you ever wanted a digital version of you to do your job instead? Are you a fan of the idea of shopping without having to talk to another human being? If so, you are in luck, as hair care business Olaplex has introduced an artificial ...
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Case StudiesLogistics firm Europa relaunches organisational values to staff
Logistics organisation Europa has several organisational values that it believes are central to the way in which it treats employees, and what it expects in return. These include key principles such as driving out complexity, acting reasonably, creating a family spirit, and allowing people to ask so-called ‘dumb’ questions.The values ...
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AnalysisHow can employers effectively communicate an employee value proposition?
Need to know:Employee value propositions can help organisations outline their purpose and culture.Essential communication is essential, including through new digital channels.Involving senior management and employees can also prove effective.With the 'great resignation’ well underway, employers are having to think more about how they can retain staff.For many, developing and communicating ...
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AnalysisTop tips for avoiding the miscommunication of employee benefits
Need to know:A targeted, personalised approach to communication is the key to boosting take up of employee benefits.Sharing benefits communication across multiple channels, including email, messaging platforms and social media will help to reach as many employees as possible.Repeating benefits communications regularly throughout the year will keep them front of ...
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Case StudiesCarShop reaches employees with multichannel communication approach
CarShop, the UK’s largest omnichannel retailer of used cars, employs 1,600 colleagues across 15 different store locations in England and Wales. As well as a competitive salary, it offers discounts on cars and services, discounts on high street stores, enhanced annual leave, good maternity and paternity pay, a company car ...
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Case StudiesInfographic: Benefits communication in numbers
// Benefits communication in numbersInfogram
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ArticleOpen wide: 61% prefer dentist to consecutive meetings
Something for the weekend: Do back-to-back work meetings set your teeth on edge? Well, you are not alone, as recent research revealed that, given the choice, 61% of employees would prefer a trip to the dentist to having consecutive meetings, whether in person or virtually.The survey also showed some noticeable ...
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AnalysisHow on-demand communications can boost engagement with benefits
Need to know:News and information about benefits sent out just via emails can easily get lost in the swathes of them employees receive each day, and potentially never read.The most effective and immediate communication method for reaching remote and office-based employees is mobile, with push notifications via apps able to ...
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Case StudiesCooper Parry adapts benefits communications to reach a remote workforce
Accountancy firm Cooper Parry has around 400 employees, most of whom have worked from home for at least some of the time since the start of the pandemic. With the office now reopened, the firm has implemented a ‘work from anywhere forever’ policy, so communicating with a remote workforce will ...
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OpinionJames Delves: Effective communication is vital for boosting employee engagement
The past 18 months have underlined the importance of internal communications. Since the first lockdown started, employers have had to adapt quickly, helping staff to embrace working from home and adopting new technologies seamlessly to help organisations survive these uncertain times.For many of us, it was the most intensive ...
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ArticleRunning poor communication up the flag pole
Something for the weekend: For those who simply hate poor communication and receiving irritating work emails full of cliches and catchphrases, take heart - you are not alone.Recent research revealed that the email greetings most likely to make office workers cringe included “Hey sweetie”, “Hey lady”, and “Hi honey”. Well, ...
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ArticleConfessions of a benefits manager: Candid discovers the dark art of comms
As I’m getting ready to send reminders out on our voluntary benefits platform, Big Bad Boss insists that I get the new vice president of communications involved. This seems a bit overkill, I mean it’s not even a new programme. Still, I’m not going to turn my nose up at ...