Case study: Camelot aligns reward with company values
Camelot aligns its reward package with company values to boost engagement levels.
Steve Thompson, HR director, says: "From day one, it is critical that employees are engaged with our vision [of] serving the nation's dream, and understand they're part of our overall purpose, which is raising money for good causes. There are a raft of good practice benefits in place [but] some of the more emotional things we do that engage people with the [organisational] big picture are more important."†
Camelot runs a volunteer programme for staff, which lets them work on community team initiatives.
It also takes steps to ensure staff are listened to. Both Camelot's chief executive and its HR director always attend the staff consultative forum, while its directors host monthly informal question and answer sessions. These are run alongside more formal mechanisms for canvassing staff opinion, such as an annual survey.
Thompson believes it is important people feel appreciated for what they do, so the company has a recognition scheme that lets managers thank staff with online points they can spend on anything from a weekend break to shopping vouchers. It also offers flexible working opportunities and a wellbeing programme.
