Changing ShareSave provider proves straightforward for William Hill

Article supplied by channel sponsor, Computershare.

William Hill is a leading provider of gambling and betting services, and has offered a ShareSave plan to employees since 2002.

The company decided to migrate its ShareSave plans from its existing provider to Computershare, in order to increase the profile of ShareSave amongst employees and to introduce online services. This meant migration of its 6,000 legacy option records to Computershare while keeping savings with the existing provider.

With an invitation looming and an upcoming maturity, it was essential that the transition was as smooth as possible, and that total accuracy was maintained of the ongoing records.

Computershare set up and agreed robust procedures with both William Hill and the existing provider, in particular to deal with early leavers and maturities.

Clear communication ensured employees understood all the new services on offer from Computershare. Employees were also provided with instructions and PINs to enable them to log on to their personal web portal, containing all their plan information in a secure environment; online exercise and dealing services were made available for the first time.

William Hill’s 6,000 employee records were migrated in good time for the maturity in August of that year, and employees were offered an extended range of electronic services. The successful implementation and marketing of the plan resulted in record levels of employee take-up for William Hill.

Paper usage has reduced significantly and employees are now able to view and manage their holdings online via a flexible and interactive platform.

“Computershare took the stress out of the migration, supporting and advising us at every stage of the process. Our employees now enjoy a better ShareSave experience, while we cut down on paper costs.” Iain Ross, Head of Group Human Resources, William Hill.