case studies
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Case StudiesPodcast: The Wilful Group engages employees with benefits strategy
In this episode of the Employee Benefits podcast, Rebecca Oatley, co-founder and co-CEO of The Wilful Group, talks about the importance of creating an organisational culture and benefits proposition that reflects corporate values and employees’ circumstances.
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Case StudiesNominet improves benefits communication by utilising staff feedback
After discovering that many of its around 250 employees were unaware of the full extent of the benefits available to them, or did not fully understand how to use these, technology firm Nominet decided to focus on elevating awareness and improving the communication around hidden or underused ...
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Case StudiesAster Group ensures its benefits align with employees' needs
Housing association Aster Group employs more than 1,900 people across a range of roles including development, planning, marketing, customer liaison and sales. The organisation uses focus groups, anonymous feedback and regular pulse surveys to ensure that its benefits scheme applies to everyone.Lyndsay Nickerson, transformation director, people and communications, says: “While ...
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Case StudiesRicoh readies itself for next generation of workplace AI
In June 2019, document services, consulting, software and hardware business Ricoh placed itself at the vanguard among employers, introducing financial wellbeing artificial intelligence (AI) chatbot MyEva to its approximately 2,000 UK employees.In the years since, the organisation has seen registration for the service increase from 19% to 46%, highlighting employees’ ...
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Case StudiesLogistics firm Europa relaunches organisational values to staff
Logistics organisation Europa has several organisational values that it believes are central to the way in which it treats employees, and what it expects in return. These include key principles such as driving out complexity, acting reasonably, creating a family spirit, and allowing people to ask so-called ‘dumb’ questions.The values ...
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Case StudiesCarShop reaches employees with multichannel communication approach
CarShop, the UK’s largest omnichannel retailer of used cars, employs 1,600 colleagues across 15 different store locations in England and Wales. As well as a competitive salary, it offers discounts on cars and services, discounts on high street stores, enhanced annual leave, good maternity and paternity pay, a company car ...
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Case StudiesInfographic: Benefits communication in numbers
// Benefits communication in numbersInfogram
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Case StudiesCooper Parry adapts benefits communications to reach a remote workforce
Accountancy firm Cooper Parry has around 400 employees, most of whom have worked from home for at least some of the time since the start of the pandemic. With the office now reopened, the firm has implemented a ‘work from anywhere forever’ policy, so communicating with a remote workforce will ...
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Case StudiesThe Unmistakables uses multiple lines of communication to check in with employees
Asad Dhunna is the CEO of The Unmistakables, a London-based diversity and inclusion agency that aims to help organisations become more representative from the inside out. The business was founded in 2018 and employs 12 members of staff. For Dhunna, staff welfare and supporting employees to lead balanced lives has ...
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Case StudiesMVF creates feedback-based improvement plan for internal communications
Technology organisation MVF is working on maximising employee engagement by improving internal communications across all of its 450 employees.The project, which commenced in August 2019, includes engaging key stakeholders to find out what communication challenges have been faced in the past, and consider how these might be addressed in the ...
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Case StudiesInfographic: Communication in practice
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Case StudiesRicoh uses chatbot to engage remote staff with financial wellness communications
Multinational document services, consulting, software and hardware provider Ricoh has 2,400 employees spread across the UK, including a large base in both Northampton and London.Toni Smith, reward and insights manager at Ricoh, says: "Reaching [office-based] employees with communications is quite easy. The challenge that we have with anything we roll ...
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Case StudiesYMCA Greater Charlotte uses mobile app to connect with staff in times of uncertainty
The YMCA of Greater Charlotte, North Carolina, employs approximately 5,000 people, across 19 full-sized branches and two year-round overnight camps. The majority are part-time staff running programmes, such as working with children, running sports activities or teaching swimming lessons.Previously, when changes occurred or during periods of uncertainty, the organisation relied ...
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Case StudiesAWE keeps communications engaging for employees in diverse roles
The Atomic Weapons Establishment (AWE) faces unique challenges when it comes to keeping employees informed without disengaging them.AWE has employees in a diverse range of roles, from office-based workers to manufacturing and industrial staff, and even dedicated on-site firefighters. In addition, due to the high security nature of its work, ...
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Case StudiesImperial College London's Active Bystander Training promotes diversity and inclusion
A training programme is helping Imperial College London employees address issues around bullying, harassment and discrimination, as well as promoting diversity and inclusion.The university scooped the Organisational Development and Culture Change Award at the 2018 Universities Human Resources (UHR) Awards for Excellence in HR in May, recognising the impressive work ...
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Case StudiesGoodman Masson advocates regular employee benefits communications
Goodman Masson takes great pride in its employee benefits brand and has trademarked its Benefits Boutique. It has also picked up numerous awards, including Most engaging benefits proposition at the Employee Benefits Awards 2016.Founded in 1993, the London-based recruitment agency employs 150 staff, with over 50% (85) of employees signed ...
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Case StudiesThe benefits offered by Oliver Bonas
The workplace benefits offered by Oliver Bonas include:PensionPension: Master trust, with standard contribution rates required under auto-enrolment. These currently stand at 1% from the employer and 1% employee.Healthcare and wellbeingPrivate medical insurance, employer funded, for senior managers and store managers.Health cash plans, employee paid, available through the benefits platform.Compay carsCompany ...
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Case StudiesOliver Bonas redesigns benefits strategy to reflect core values
Lifestyle retailer Oliver Bonas has reviewed and restyled its benefits strategy in order to reflect its core values: work hard, play hard, and be kind.With the majority of its 820 employees working part-time in stores, the organisation recognises that its benefits have to appeal to many different people, as well ...
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Case StudiesWithers lives CSR values through benefits portal and staff volunteering
When Withers enhanced its benefits portal, provided by Staffcare, in December 2015, it made its corporate social responsibility (CSR) programme a prominent part of the carousel on the flexible benefits page.The international law firm communicated annual salary increases and bonus payment updates to its UK employees by moving away from ...
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Case StudiesRSA Group engages staff with social media network
Multinational insurance firm RSA Group has used Yammer since February 2012. Around 10,000 of its 19,000 global employees are users, and approximately 5,000 of these are engaged, making posts or commenting on posts daily.Jenny Burns, director of internal communications, brand and social media at RSA Group, says: “From a communications ...