Jon Bryant, employee benefits consulting director at JLT, talks to Debi O’Donovan, editor of Employee Benefits, about using member data (also known as management information) to engage staff in their pension plan.
Firstly, employers need to get the data into a single database, then they need to hit the right people with the right message at the right time.
But a key challenge for employers is to control and keep that data up to date. If they can get that right, then they will have the process under control.