Jane Richards, reward technical partner, wealth, at the Royal Bank of Scotland, aligned to Coutts, talks to Debi O’Donovan, editor at Employee Benefits, about the aspects benefits and HR managers should consider when procuring benefits.

Whether to do-it-yourself, or use a broker or consultant, will be heavily influenced by how experienced the person procuring the benefits is. Either way, it is key to keep close to your supplier, says Richards.

Some benefits, such as childcare vouchers and bikes-for-work, can often be procured without external help.