Servisair employees get bonus for identifying excess baggage

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Servisair employees working at John Lennon airport in Liverpool are being offered a bonus for every Ryanair passenger they catch with excess baggage. 

Staff working for baggage handler Servisair are reportedly given a bonus for every bag they flag as too heavy, but are only eligible for the payment once they have identified a certain number of bags a week. 

A statement from the baggage handler said: “Servisair’s airline customers, of which Ryanair is one, incentivise ground handlers to achieve contracted service levels based on performance indicators which include: on-time performance, lost baggage statistics, baggage delivery times and many others, which at some airlines include excess baggage revenue.

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In the case of Liverpool’s John Lennon airport and this contract, Servisair has taken the decision to pass some of this performance commission on to its frontline staff.”

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