Canada Life increases claims service provision

Canada Life has increased eligibility for its group income protection (GIP) claims management service (CMS) by lowering the qualifying premium to £50,000 a year.

CMS Connect was previously only available to GIP clients with premiums in the £75,000 to £100,000 a year range.

The service provides an additional level of employer and employee support to Canada Life’s CMS branded proposition.

CMS Connect provides five levels of contact for employers to support their claims submission, adjudication and ongoing management needs, which are:

  • Head office claims management consultant
  • Claims management assistant
  • Administration support
  • Access to a UK-wide rehabilitation consultancy team
  • Overall service support from the manager, claims management services

Mike Newcombe, director of CMS at Canada Life, said: “By doubling the eligibility for access, and further utilising our head office specialist skills, this new development will enable us to significantly increase the number of schemes that we’ll be handling via CMS Connect.”

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