EXCLUSIVE: British Airways to discuss culture and the future of work at Connect 2020

Angela WIlliams EB Connect

EXCLUSIVE: There is only one day left until Employee Benefits Connect 2020, where Angela Williams, chief people officer at British Airways, will be running a keynote session on culture, people and technology.

Williams’ session, titled ‘Culture and people are the new future of work’ will explore how businesses can factor culture, people, and technology into strategies to improve business success. The session will also look at how British Airways is using technology to improve its customer experience and workplace culture.

Williams said: “It’s important to find that balance between improving the customer proposition, improving the employee proposition, and making sure that operationally we can deliver.

“There’s a lot of news out there that technology is driving business change, but if you don’t have the customer proposition and employee proposition aligned, then customers won’t get the service that they need. If people are engaged, then customers will be engaged with them.”

Angela will be joined at Employee Benefits Connect 2020 tomorrow by prominent speakers covering a wide range of topics, such as Ksenia Zheltoukhova, director of research operations, research, analysis and policy at Nesta, who will be discussing how employers can empower workers to navigate their way to the jobs of the future in her own keynote session.

Additionally, Debra Corey author, speaker and adviser to Reward Gateway will be leading a session on bringing values to play when building the workforce for tomorrow, and Paul West, principal HR consultant at Capital People Solutions will discuss the future of wellbeing.

Throughout the day, attendees will be able to join huddles, which facilitate round-table discussions of topics ranging from attracting future talent to tackling climate change through HR.

Employee Benefits Connect 2020 is a future-focused event, aimed at helping senior HR professionals discover the trends shaping reward, and promote blue-sky thinking for the years ahead. It will take place tomorrow at the Park Plaza Westminster Bridge.

Click here for more information or to book your place.