Pandora increases retail staff pay by up to 14%

Jewellery business Pandora has increased hourly pay for its UK and Ireland retail employees by up to 14% as part of its third pay review in the last 12 months.

As of this month (April), sales assistants in London now received £11.95 an hour, while sales assistant employees across the rest of the UK can earn up to £10.90 per hour. Over the past year, their pay has risen by 10% and 14% respectively.

Irish retail employees received a 12% pay increase to €13.85 (£12.26), while store management employees also saw an average 12% rise.

Pandora has additionally introduced new minimum pay levels, a new monthly bonus incentive for all store employees, including sales assistants and regional sales managers, a personal allowance of up to £500 for own-brand jewellery, and an opportunity to win a team holiday to Thailand, where its crafting facilities are based, at the end of this year.

According to the business, these changes are part of its ongoing efforts to invest in and support its 2,400 customer-facing employees, who play a crucial role in its success.

Rasmus Brix, managing director for the UK and Ireland at Pandora, said: “We have an exceptional team at Pandora who put an incredible amount of passion and energy into making the customer experience so unique. It’s a key reason millions of people put their trust in our brand every day and a major contributor to our overall success as a business.”

“Investing in the growth and fulfilment of our retail teams has been a top priority for us and we’ve put a great amount of effort into fostering a healthy workplace culture, one where our employees are not only rewarded competitively, but also where they feel heard, valued and supported through the right tools, platforms and policies. We are absolutely committed to developing these areas even further as our business experiences growth.”