Moneypenny designs its health and wellbeing strategy around employee demand

Telephone answering service Moneypenny employs 850 staff at its Wrexham head office and 250 in Atlanta, US. Since launching in 2000, staff health and wellbeing has been its top priority, which is reflected in a healthcare offering based on employee demand.

Chief operating officer Ceri Henfrey says: “People have different things going on in their lives and therefore have different priorities. Our healthcare offering comprises a range of in demand options centred around what our staff need and when they need it.”

The healthcare package includes private medical treatment, surgery and medical diagnostics, physiotherapy, dental insurance, and a 24/7 mental health helpline. A Health Shield health cash plan allows staff to reclaim dental, optical and physiotherapy costs, and members also have access to the My Counselling app, which offers health assessments and wellness programmes, and the My GP Anytime Service, which allows them to speak with a GP via video chat.

Online chats with health and wellbeing bots, via Workplace by Facebook, as well as surveys and one-to-one in person chats are carried out throughout the year to check that staff have all the mental and physical help and support they need.

“Regular employee feedback has helped us to improve our offering every year,” says Henfrey. “This year, for example, we introduced the Calm app, which aims to improve sleep and reduce stress and anxiety. We recognise that one size does not fit all, so our suite of options allow people to pick and mix the benefits that work best for them. We have very low staff sickness absence and staff attrition rates. It is all about giving people what they need and want depending on their priorities at a particular stage of their life.”