Talkdesk recruits Laura Butler as its first chief HR officer

Artificial intelligence software provider Talkdesk has hired Laura Butler as its first chief human resources officer.

According to Talkdesk, Butler will oversee global efforts to attract, retain, and develop a “courageous, innovative, and customer-obsessed team” as the company shifts into its next decade of growth.

Butler will join Talkdesk from Adobe company Workfront, where she served as senior vice president of people and culture and oversaw the creation and strengthening of its award-winning culture and acceleration of the digital work experience. Her career over the past two decades has included shaping global talent strategies for several Fortune 500 and Cloud 100 companies, while in senior leadership positions at Ttec, Taleo, Oracle, and Pacific Gas and Electric.

She has received recognition by the White House and former Vice President Joe Biden for a special veterans’ programme that she worked on. Butler is also a past recipient of the Most Influential Women listing from the San Francisco Business Times, a finalist for Utah’s Women in Technology award, and an advisory board member of the Women Tech Council in Utah.

Tiago Paiva, chief executive officer and founder of Talkdesk, explained that the company’s values and its spirit of innovation continue to attract talented professionals.

“Laura’s mastery of people and culture development will enable us to keep investing in this critical asset as we move ahead in our journey towards delivering better solutions for more exceptional customer experiences,” he said.

Butler added that she believes great customer experiences have their roots in great employee experiences, where employees are proud and energised by the meaningful impact their work has on customers.

“I’m eager to amplify the groundwork that’s already been laid and look forward to empowering all members of the Talkdesk team to do their best work within a world-class culture, where all voices are heard,” she said.