Thomas Cook surveys staff on training programmes

Thomas Cook has surveyed employees in a bid to maximise the effectiveness of their management practices and training programmes.

More than 2,700 employees working in the UK and abroad for Thomas Cook’s holiday division were asked what they thought of the guidance provided by managers and how effective training and development programmes were in supporting their work.

Data generated from the electronic survey, conducted by CQL Group will be used to drive future management practices, as well as assess the effectiveness of employee inductions and appraisals.

The Thomas Cook Holiday division was prompted to gain feedback from staff after it merged with My Travel about a year ago. The company wanted to assess its performance to make sure it still meet the criteria to qualify for the Investment in People Standard.   

Phil Barnfather, head of learning development at Thomas Cook’s holiday division, said: “Our business has grown considerably during that time and what we wanted to do was a temperature check to see how we were performing against the Investor in People Standard.”

John Telfer, managing director of CQL Group, said: “If you do not offer learning and development opportunities, employees will not see a career path and look elsewhere to achieve their ambitions.”