CIPP research: Use of electronic payslips on the rise

Electronic payslips were the most popular method of payslip presentation in 2010, according to a survey from the Chartered Institute of Payroll Professionals (CIPP).

The CIPP Member Payslips 2011 survey, which polled 266 employers, found there has been over a 10% rise from 2009 in the use of electronic payslips to 29%. This has overtaken pressure sealed envelopes, which were the most popular presentation of payslips in 2009.

A fifth (20%) of respondents said they do not have any intention of using electronic payslips with pension’s payroll being stated as the main reason. The respondents said that employees do not support the option due to having limited access to email.

There has also been a noticeable drop in complaints to payroll departments with regards to the postal system. The survey found that complaints stood at 26% in 2010, compared to 38% in 2009.

Meanwhile, only 13% of payslips now show bank details, compared to 25% in 2009.

Karen Thomson, associate director of policy, research and strategic visibility at the CIPP, said: “The increase in electronic payslips is not unexpected due to the rising postage costs, employee concerns over fraud and organisations doing more of their business online.

“This comes as no surprise as in 2009 many of the complaints received from employees were in respect to bank details being shown.”

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