Canada Life Group Insurance expands claims management services

Canada Life Group Insurance (CLGI) has extended its claims management services, CMS ViP, offering the scheme to all customers as a matter of course. Additionally, the service now includes the new early intervention services free of charge.

The services provide employer and employee support for all group income protection schemes with an annual premium in excess of £100,000.

The service provides five levels of dedicated contact for employers to support their claims submission, adjudication and ongoing management needs. It uses home-based claims management and rehabilitation consultants to provide a programme of regular on-site employer meetings.

Mike Newcombe, CLGI’s director of claims management services, explained: “The delivery of our programme of specialist CMS services has created long-term relationships with an increasing number of employers; bringing consistent improvements in employee rehabilitation and resultant scheme costs.

“This further extension of services will widen the provision of our unique proposition significantly, to a growing number of insured schemes and employees.”

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