Communicating with a hybrid workforce during times of change

HomeServe is a consumer services organisation with 2,500 employees in the UK, living the organisation’s mission of ‘freeing our customers from the worry and inconvenience of home emergency repairs.’

While HomeServe has always had a hybrid workforce – with engineers working in the field and contact centre, and support staff typically working in the office – all employees have been working remotely or dispersed among various locations throughout the COVID-19 pandemic.

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The HR Team was challenged with producing engaging, cost-effective ways to keep all 2,500 staff connected during a time of heightened uncertainty and stress. Luckily, HomeServe already had its employee engagement platform, ‘PeopleServe,’ in place prior to the pandemic. While the platform originally focussed on discounts and recognition, the team revitalised PeopleServe to become a one-stop-shop for employees, bringing people closer together and maintaining a strong remote company culture.

Click here to learn how HomeServe managed to drive 98% of employees to register on the platform, with 85% regularly logging in.